What the service does
We check the state of your infrastructure and validate it against best practice, including analysis of installed software and firmware levels with update recommendations. The output is a status report with the current state and the recommendations that follow from it.
Why it recurs
Because a one-off check only says how things stood on one day. The lifecycle service is the proactive part of our operations services and has two pieces.
LifeCycle Service: once a year an update of the infrastructure, software, firmware and drivers, with a compatibility check beforehand. Plus once a year the installation of a critical patch for VMware, Veeam, HPE, Lenovo, IBM or Scality.
SmartCheck Service: a monthly check of the systems with a capacity and utilisation check, and we keep the task list with the recommendations. Once a year a technology update on what is new in the products in use. A technical account manager coordinates technical requests around changes and incidents and helps open support tickets with the vendors.
It starts with an onboarding: exchange and documentation of contacts, system documentation, IP addresses, passwords and remote access. If we did not build the infrastructure, a health check is part of the onboarding.
What the service covers
The same six categories as the health check: storage systems, SAN, backup, servers, server virtualization and client virtualization, with the product list that sits there.
For the analysis itself we use InfoSight on the HPE side. It evaluates product usage data automatically and checks it against known problems, weaknesses and security gaps. On the VMware by Broadcom side we use VCF Checker, the Health Analyzer and Invar, which the Health Check page describes.
For systems at the end of their lifecycle you get an offer for their replacement, matched to the state the analysis showed.
How this differs from Health Check
The Health Check ends with the report. With the lifecycle service the annual update and the monthly check are part of it: our engineers make sure that the findings which would sit in a health check report actually get worked off.
Not all of it can be done by an external engineer. Some tasks depend on access, on approvals or on decisions that have to be taken inside your organisation, and we name those as such. What is in our hands, we take on.
That difference sounds small and is the decisive one in practice: reports nobody works through accumulate, and the estate degrades anyway.


