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build 6ddc7a35 | content blog-content@417154f · 338 posts | profiles 32 · corpus 315 | ● 0 skipped | built 2026-10-21 12:35 UTC format run

$ soultec get post/broadcom-support-portal -o yaml$ soultec get post/broadcom-support-portal -o json$ soultec get post/broadcom-support-portal -o toml$ soultec get post/broadcom-support-portal -o xml$ python3 broadcom-support-portal.pyPS> ./broadcom-support-portal.ps1$ go run broadcom-support-portal.go$ node broadcom-support-portal.js

apiVersion: soultec.ch/v1kind: Postmetadata: name: broadcom-support-portal locale: en labels: author: daniel-stadelmann series: how-to capability/migration: 2.82 vendor/vmware: 0.98 annotations: source: blog-content/posts/en/broadcom-support-portal.md route: /en/insights/broadcom-support-portal/ schema: /nerd/schema/posts.json markdown: /en/insights/broadcom-support-portal.mdspec: title: Broadcom Support Portal Challenge date: 2024-06-03 author: daniel-stadelmann locale: en summary: >- The VMware tools moved to the Broadcom portals on 6 May. Since then there has been disillusion and, in places, bewilderment. A lot of accounts are simply empty. capabilities: [migration] vendors: [vmware] series: how-to hero: /blog-assets/broadcom-support-portal/hero.webp migrated: 2026-08-24 translationReviewed: false draft: false sections: - body: | The VMware tools moved to the Broadcom portals on 6 May. Since then there has been disillusion and, in places, bewilderment. A lot of accounts are simply empty. soulTec is trying to shed some light. If nothing shows up for you after logging in, check which of the following cases fits best. The fix follows below. 1. The customer no longer had active entitlements. As Broadcom announced beforehand, those were not migrated. 2. The Broadcom account existed before the migration and no password reset was done through the personalised link Broadcom sent out in early May. 3. The Broadcom account was created after the migration. ##### Case 1 In the first case the situation is clear: new subscriptions have to be bought. We are happy to help. ##### Case 2 Cases 2 and 3 are harder at the moment. In case 2 the fastest route is to call Broadcom on +41 21 547 94 56 and ask for the site ID. In the phone menu do not pick "VMware", pick "Accounts". The site ID request can then be made from the Broadcom support profile. The support engineer can confirm the request directly and get you your access. ![](/blog-assets/broadcom-support-portal/01.webp) ##### Case 3 In case 3 the profile has to be built. ![](/blog-assets/broadcom-support-portal/02.webp) Then enter the site ID (ask Broadcom Support if you do not know it) and your personal phone number. ![](/blog-assets/broadcom-support-portal/03.webp) ![](/blog-assets/broadcom-support-portal/04.webp) After that the request can be confirmed by the organisation's super user or by calling support. In the phone menu do not pick "VMware", pick "Accounts". [This link](https://knowledge.broadcom.com/external/article?articleId=142873) is Broadcom's official description.status: corpus: 315 alsoLike: - {ref: posts/vmware-solution-designer, score: 0.73} - {ref: solutions/omnissa/citrix-takeout, score: 0.63} - {ref: services/engineering, score: 0.59} search: /en/search.json

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# 68 lines · YAML · validated at build# 61 lines · JSON · validated at build# 81 lines · TOML · validated at build# 91 lines · XML · validated at build# 93 lines · Python · read back at build, equals the JSON record# 90 lines · PowerShell · read back at build, equals the JSON record# 103 lines · Go · read back at build, equals the JSON record# 88 lines · JavaScript · read back at build, equals the JSON record · served at /en/insights/broadcom-support-portal.md

How-To · 2024-06-03

Broadcom Support Portal Challenge

The VMware tools moved to the Broadcom portals on 6 May. Since then there has been disillusion and, in places, bewilderment. A lot of accounts are simply empty.

2024-06-03Date

Daniel StadelmannAuthor

1Min read

Topics Migration 2.82

Vendors VMware 0.98

The VMware tools moved to the Broadcom portals on 6 May. Since then there has been disillusion and, in places, bewilderment. A lot of accounts are simply empty. soulTec is trying to shed some light. If nothing shows up for you after logging in, check which of the following cases fits best. The fix follows below.

The customer no longer had active entitlements. As Broadcom announced beforehand, those were not migrated.
The Broadcom account existed before the migration and no password reset was done through the personalised link Broadcom sent out in early May.
The Broadcom account was created after the migration.

Case 1

In the first case the situation is clear: new subscriptions have to be bought. We are happy to help.

Case 2

Cases 2 and 3 are harder at the moment. In case 2 the fastest route is to call Broadcom on +41 21 547 94 56 and ask for the site ID. In the phone menu do not pick “VMware”, pick “Accounts”. The site ID request can then be made from the Broadcom support profile. The support engineer can confirm the request directly and get you your access.

Case 3

In case 3 the profile has to be built.

Then enter the site ID (ask Broadcom Support if you do not know it) and your personal phone number.

After that the request can be confirmed by the organisation’s super user or by calling support. In the phone menu do not pick “VMware”, pick “Accounts”. This link is Broadcom’s official description.

Post 0.73