Customer Success specialization

We are the first VMware partner in Switzerland to receive the VMware Partner-Led Customer Success Specialization, and are now officially a VMware Customer Success Partner. We are enormously proud that this puts us among the eight partners across EMEA, and the eleven worldwide, who hold it.

This is down to the competence and the effort of our team in delivering first-class service to our customers. We will keep working closely with VMware to help our customers reach their business goals.

What is a VMware specialization?

VMware has introduced a new kind of competency called a specialization. These are distinct extensions of a partner’s practice, aimed at delivering specialised services or expertise.

A master services competency (MSC) is the main prerequisite for earning one.

The purpose is to differentiate partner practices by validating capabilities that go beyond technical know-how. The first specialization VMware introduced is Partner-Led Customer Success. Others, among them Practice Orchestration and Managed Services, arrive in 2023 and 2024.

Why do we invest in partner specializations?

Although we can sell our services directly to customers as a partner, VMware values additional accreditation. These specializations let a customer be sure we are qualified to deliver more than the basics. Together with the master services competencies, they show we can plan, implement and support VMware solutions from A to Z. Each specialization’s requirements are tailored to the kind of service practice it covers.

Some examples of the documents that may be required for the different kinds of service we deliver as a partner:

• A description of our service offering
  • in this case the service offering for success management
• Evidence of delivery from our practice
  • reference customers for that service
• A description of our customer support services
  • further services that help the customer get value out of VMware products and out of our work

Earning partner specializations lets us offer our customers high quality and broad competence in VMware solutions, and sets us apart from other providers.

Our focus on customer success

At soulTec we set out to help our customers reach their business goals with VMware’s IT solutions. Our advice rests on a broad portfolio of professional and managed services, which makes for a flexible solution tailored to each company. We take the view that our customers’ success is our success.

To make sure our customers get the most out of our services, we specialised in customer success management. We work closely with VMware here to deliver first-class service. Being recognised as the first Swiss VMware partner to hold the VMware Partner-Led Customer Success Specialization shows our commitment to delivering better outcomes across the whole life of our customers’ IT investments.

We know that the success of an IT project does not rest on technology alone, but on implementation, adoption and management. With cloud solutions in particular, realising the value of the investment takes reliable management and compliance. That is why we offer our customers tailored support packages that carry them smoothly from the early phase into stable operation. That way our customers create value as quickly as possible while keeping control of risk, compliance and security.

Next step?

If you want to know more about our customer success services or discuss working together, we are here. Just get in touch through our website, no strings attached.

As a leading VMware partner in Switzerland we will take part in the next specializations as well and keep building our competence and experience, so we can offer our customers first-class solutions and services. We look forward to raising your company’s success together.